FAQs

Below you can find answers to the questions we receive most often. If this doesn’t help, feel free to contact us at sharron@safelet.com and we’ll get back to you as quickly as possible. 

What phones does Safelet work with?

When will my order arrive?

All orders will be delivered within 5 to 10 working days, depending on the region so please contact us at sharron@safelet.com if you have any questions regarding shipping. 

Which payment methods do you accept?

We currently accept payments via PayPal & major credit cards.

How do I install Safelet?

The first step is to download the Safelet App, which is available for Android devices via Google Play and for iOS devices via the App Store. Both the Safelet wearer and Guardians must download the App. After that, the app will take you through a simple step-by-step installation process. 

Please ensure you agree to all permissions the app requires and check your volume is on for notifications, sounds and alarms.

Digital manuals for all our models are available at www.safelet.com/support

How does Safelet's security function work?

Safelet works by allowing a person who is in danger to quickly send an alert from their wearable Safelet bracelet. Since the bracelet is synced with the wearer’s phone, the Safelet app sends the alert over the cellular network to the bracelet wearer’s pre-selected Guardians – the friends and family who have agreed to help in an emergency. The Safelet wearer also has the option to accept help from a wider Guardian Network, which consists of people who have opted to be alerted whenever someone nearby has activated their Safelet bracelet.

How close does my phone need to be to my Safelet bracelet?

The alert is transmitted by a Bluetooth Low Energy connection to the wearer’s phone. This means that the phone must be within 10- 15 metres of the bracelet to communicate.

How will emergency services be alerted?

Guardians can call emergency services with one click in the Safelet app when you have activated an alert, so valuable time is saved.

What is my community of Guardians?

The unique idea behind Safelet is that you can nominate the friends, family, neighbours and loved ones that you want to be alerted when you need help. We call these people your community of Guardians.

How does Safelet make sure the alert gets through to Guardians?

When the Safelet bracelet is activated, the Guardians will receive that alert via an on-screen notification. Since there is always the possibility that one of your Guardians won’t be near his phone at the time, Safelet addresses this issue by sending the alarm to all Guardians. This way, there is a much better chance that one of your Guardians will respond to the alert and/or contact others for assistance. Safelet continues to alert all Guardians until someone responds.

Can I cancel an alert?

Yes, after Safelet is activated, you have 30 seconds to cancel the alert via the App.

Can I remove Guardians?

Yes, you can add or delete Guardians whenever you want via the Safelet app. 

Will Safelet work when travelling?

As long as you are connected to the internet, either via cellular services or Wi-Fi, then Safelet should work. Make sure that you update the number of your local emergency services via the Safelet app. You can also elect to connect to the larger Safelet Guardian network when travelling. This means that Safelet Guardians within a 500m radius of you will also be alerted.

What happens if I change or upgrade my phone?

When you get your new phone make sure you download the Safelet app and log-in to your account. Once logged in, your new phone will connect to your Safelet as usual.

How long will a Safelet coin cell charge last?

Safelet comes with a coin cell. The coin cell life cycle is from 8 to 9 months. The coin cell type is CR2025 and it is easily available at any electronic store. You can replace the coin cell by unscrewing the bottom cover of the Safelet. The screw type is T3.

Can Safelet get wet?

The Safelet bracelet will be fine in the rain, but not in the shower!

What about privacy?

At Safelet, privacy is very important to us. We only track you when an alert is sent. Please see our privacy policy for full details.

What languages does Safelet support?

The Safelet App is currently available in English. We are working on different language versions to accommodate our international users.

Is there a service or subscription fee?

Currently, other than the costs of purchasing a Safelet, there are no other charges to use the wearable or app.

Who do I reach out to if I have more questions?

If you have a question that hasn’t been addressed here or elsewhere on the site, please feel free to email us at sharron@safelet.com. We’ll respond as quickly as possible.