Safelet Set Up Guide

Safelet Set Up Guide 

Download / Print the Guide Here:  


Prior to proceeding with the below set up steps please ensure that you have made yourself aware of our Disclaimer and Warranty Policies which are available in the footer section on our website. Once you have understood these policies and accept the terms and conditions laid out by Safelet BV, then proceed with the below installation. By continuing with installation and proceeding to use the Safelet bracelet and the Safelet app will be seen as acknowledgement and acceptance of all these terms.

Step One – Charging the Bracelet

  • Connect the three pins of the charger to the three connectors on the inside of the Hero Safelet Model.
  • When you connect the charger correctly two things will happen:
  1. You will feel a short vibration
  2. In the display you will see the battery symbol that indicates that charging is taking place correctly.

Step Two – Download the Safelet App

  • Go to the Apple App Store if you have an Iphone or to the Google Play store if you have an Android.
  • Search for Safelet
  • Install the Safelet App
  • Open the Safelet App
  • Please click on Privacy Policy to review – if you accept please proceed.

Step Three – Create an Account

  • When you open the Safelet App for the first time you will be asked to create an account.
  • Press the “Create Account” option.
  • Once you have selected this follow the prompts.
  • Enter your email address
  • Create a Password
  • If you see a “log in” tab here ignore this and press “Create Account” to complete this step.
  • NB the email address you use here is very important for account recovery if something goes wrong. Please remember the address that you use here.
  • You will then be guided to further fill in your name, number and to add a profile picture.
  • The final step will ask you to join the Safelet Guardian Network. This means that if somebody needs your help and you are within a 200 m radius you will receive an alarm.

Step Four – Create a Safety Network

  • In this step you are going to invite your friends, family, co-workers and others to become your Guardians. During an emergency these people will receive your alarm with your location.
  • To do this press the “+” sign
  • Your contact list will now be loaded onto the app. This may take some time.
  • Once your contacts have loaded scroll through to find your desired Guardians.
  • Select “Request as Guardian” for everyone that you would like to invite.
  • They will then receive a text prompting them to guard you and download the app.
  • When the person you requested installs the Safelet App and accepts your invitation, they will show up in the “My Connections” section of the App.
  • By pressing the “+” sign again you can select additional Guardians.

Step Five – Connecting your Bracelet

  • Firstly check that the bracelet is charged. If you press the button, the display should read, “READY FOR CONNECTION”.  If the display remains black, charge the bracelet further.
  • Open the menu by pressing the three horizontal lines in the top left corner.
  • Select the “Connect Safelet” Option.
  • Press “Next”
  • Press the ONE BUTTON on your hero model.
  • Once you have pressed the button of your Hero Safelet model, you should see the message: “CONNECTED” on your bracelet.
  • You should then see a screen notifying you of the successful connection. Push “OK” on your App to complete this process.
  • Once your bracelet is connected you should be able to tap on the screen (not the button) at any stage to view the time battery level and Bluetooth connection status.

Connection Status for Android & I Phone with Hero Model 2.0

By tapping the screen of the Hero you will see the battery level , time and connection status


Activating the Alarm

  • Hold your button down for 3 seconds, the alarm will start counting down to be sent to guardians. To Cancel the alarm during the countdown, press your button again for 3 seconds.
  • A text will be displayed: “Alarm sent to Guardians” 

Deactivating the Alarm

  • Open the alarm in the main menu
  • Click on disable alarm tab to deactivate alarm in the android smartphone
  • Click on Stop alarm in IOS smartphone

How Guardians Receive an Alarm:

  • They will hear the Safelet alarm sound (unless they have put their volume on mute)
  • They will receive an alarm notification with the following text: “X needs your help”
  • When they open the notification, the alarm screen of the App will open. If this does not automatically open the alarm screen – guardians can press “Events” tab to gain access.
  • Guardians will see your location
  • As soon as a Guardian confirms “I’m on my Way”, the location of said guardian will display on the map. This will also send a message & vibration to the Safelet confirming that the Guardian is “on the way”
  • The Guardians can listen to a sound recording (this will be saved in the app for future reference)
  • They can use the chat box to co-ordinate the best response with each other
  • They can call emergency services (labelled as 111)

Disconnect Safelet from Phone when they are in close proximity:

  • There are a couple reasons that you may want to disconnect the relationship between your mobile phone and a Safelet.
  • You want to connect your phone to a different Safelet
  • You want to connect your Safelet to a different phone
  • If the Safelet and the phone are in close proximity you can use the disconnect option in the menu. Open the menu and press “Disconnect Safelet” option
  • You will see the following text block appear: “Are your sure that you want to disconnect your Safelet?”, press “yes” to finish the disconnect process.
  • If however you see the following text appear: “Your Safelet is not currently connected. Are your sure you want to remove the relation with your Safelet from your phone only?” Then the devices need to disconnected separately.
  • Disconnect the phone connection as above.
  • Further reset your Safelet by holding the alarm button down for 30 seconds.
  • When you press the alarm button again you should see “READY FOR CONNECTION”.

The " I'm Here " Function:

With the “I'm here "” function you can select Guardians to be notified of where you are to let them know that you are safe. For example when you have safely arrived at your destination. To do this via the app:

  • Click the “I'm here” button located on the main page of the App. 

Via the event button your Guardians can see the " I'm here" status in the Check in tab

The " Follow Me" Function:

You can select which Guardians will be allowed to follow you.

You will see a red box around the guardians you wish to " Follow you ". Click FOLLOW ME to let the selected Guardians know that you have given them permission to follow you

To end the Follow me function , push STOP which will be located on your main app page.