SAFELET SHIPPING AND RETURN POLICY
- We offer FREE DELIVERY for all orders in New Zealand.
- Most orders are delivered in 3-5 working days. Please contact us immediately if your order has not arrived within 5 business days.
- We offer Standard Courier service, as well as Courier and Signature, which requires you or someone on your behalf to accept the order.
- Standard shipping to Australia: $10 NZD.
- Please allow for 5-7 business days for delivery. Please contact us immediately if your order has not arrived within 7 business days.
- To ship to any other countries, please get in contact with us before purchasing to see if we can organise international shipping.
We want you to be completely satisfied with your purchase from Safelet. If you are unsatisfied for any reason, you may return your order within 14 days of receipt for a full refund, subject to the following conditions, all of which must be met:
- To return your Safelet, send an email to firstname.lastname@example.org and we will send you a Returns Form to complete with instructions.
- If your Return Request is accepted you will receive a Return Merchandise Authorisation number that must be mentioned on the outside of the return package.
- Returned Product(s) must be in good physical condition (not physically broken or damaged).
- All Safelet modules and accessories originally included with your Product must be included with your return.
- Return packages must be postmarked within 14 days of receipt of your Product.
- The “Return Request Form” included in your original package must be completed and included along with your returned Product.
- You are responsible for and must prepay all shipping charges and you assume all risk of loss or damage to the Products while they are in transit to Safelet.
- If you return a Product to Safelet (a) without a Safelet Return Request Form or (b) without all parts included in the original Product package, then Safelet retains the right to either refuse delivery of such return or charge you a restocking fee of 30% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid to the payment method on file within 2 weeks of Safelet’s receipt of the returned Product.